1. You received a damaged item from the courier.
2. You have proof of purchase (order number, delivery note, bank statement).
3. The goods must be in an 'as new' condition and returned in the ORIGINAL, undamaged packaging along with the accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
4. The product must not have been used or installed or had any data inputted.
5. All sealed items must not be opened. In case you have opened the seal, please refer for assistance to the relevant service center indicated on the warranty information.
6. Goods sold are not returnable / refundable.
7. We reserve the right for final decision.
8. We reserve the right to alter this policy at any time.
**For further inquiry pls apps: Sales Inquiry 019-319 0799/ 012-3590399, Order Status/Order Tracking 019-278 1788